AI Receptionist for Auto Repair Shops in Ottawa
Phone answering for Ottawa auto repair shops, in English or French. Our Agent is the receptionist on your shop line. It picks up when your team can't, takes the vehicle and the job, then sends you the booking or the request. Kelly Auto Repair in south Ottawa is a client.
Call us at (343) 459-2198 · No contract · 30-day guarantee
5.0 on Google, 16 ratings, as of October 28, 2026. Two Ottawa shops run on it today: Kelly Auto Repair and Detail My Ride.
- Picks up the calls that reach your shop line while your team is busy, after closing and on weekends.
- Runs each call in one language, English or French. The caller picks with one key, and the follow-up text matches. You keep your phone number.
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Where an Ottawa shop loses the call
Ottawa is a commuter city, and the commute sets the shop's day. Cars come in before work. Customers call at lunch to ask if theirs is ready. They call again after five, when the shop is closing up. The desk takes care of the person standing in front of it, and the phone rings out for the one who isn't.
A caller who reaches voicemail can try the next shop that comes up on the map, whether they're in Orleans, Kanata, Nepean, Barrhaven or Vanier.
Tire season piles its own rush on top of that. If changeovers fill your fall calendar, see our page on an AI receptionist for tire shops.
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English first, French when the caller needs it
Most Ottawa callers expect English. Orleans has a large French-speaking community, and some of those customers would rather book in French.
Each call runs in one language, from the greeting to the text that follows. You pick the language that answers first. With English first, a caller who wants French presses a key and the French Agent takes the call. With French first, the key works the other way.
Detail My Ride in Nepean has English, French and Arabic Agents on one shop line. Kelly Auto Repair runs English only. Tell us who calls your shop and we set it up to match. Our bilingual answering service page explains the key press in detail.
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Two Ottawa shops that run on it today
Kelly Auto Repair, south Ottawa
An independent repair shop. Its activity log recorded 279 review-link texts to customers between November 26, 2025 and October 7, 2026. Its Google listing went from 199 reviews on August 4, 2026 to 213 on October 24, 2026, rated 4.7.
“We kind of have this ace in our pocket now, we've been getting just flooded with five-star reviews in the past few weeks.”Fadi, Kelly Auto Repair
Read the Kelly Auto Repair case study.
Detail My Ride, Nepean
A detailing, tint, ceramic coating and wrap shop. Its phone problem matches a repair shop's: hands in the work while the phone rings. The shop line rings the team first. When nobody picks up, the Agent takes the call in English, French or Arabic, books the job into the shop calendar and texts the customer. It went live on October 3, 2026.
Read the Detail My Ride case study.
Across every shop we run, our Agents have answered 9,095 calls, as of October 27, 2026, and booked over 900 appointments.
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What your front desk gets after each call
Every call ends with the same short record: the caller's name and number, the vehicle (year, make and model), what it needs and what happens next.
In booking mode, what happens next is a slot in your calendar, sized for the job, and a confirmation text to the customer. In request mode, the details go to your front desk and you confirm the slot yourself.
You choose the mode, and you can switch later. Detail My Ride runs booking mode.
The step-by-step of a garage call is on our AI receptionist for auto repair shops page.
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Hear a real shop call
The call we can share comes from Garage Lebreton Krown, across the river in Gatineau. An English-speaking customer pressed 2 at the French greeting and booked a minivan in for rustproofing. Listen to it on our AI receptionist for auto repair shops page. On an Ottawa line that answers in English first, your caller skips the key press.
Shops on the Quebec side have their own page: AI receptionist for auto repair in Gatineau.
Hear the callN. 07
Find out what your phone is missing first
Before you sign anything, run the free 7-day Call-Leak Check. For one week, calls your team can't pick up go to our Agent instead of voicemail. At the end you see how many there were and what each caller needed. Setup takes 5 to 10 minutes.
Start the free 7-day Call-Leak CheckN. 08
What Ottawa shop owners ask first
Can an AI receptionist answer the phone for my Ottawa auto repair shop?
Yes. Our Agent answers your shop line when your team can't, in English or French, takes the vehicle and the job, and sends the booking or the request on to you. Kelly Auto Repair in south Ottawa and Detail My Ride in Nepean run on it today.
Do you cover Orleans, Kanata, Barrhaven and the rest of Ottawa?
Yes. The Agent answers your existing phone line, so your street doesn't matter. We set it up for you and keep it running, and you keep your number.
What happens when a French-speaking customer calls?
They reach the French Agent. Each call runs in one language: you choose which one answers first, and a key press sends the caller to the other. The text that follows goes out in the same language.
Does it book the job, or only take a message?
Either, and you choose. In booking mode it puts the job in your calendar and texts a confirmation. In request mode it sends the details to your front desk and you confirm the slot.
Will my phone still ring first?
If you want it to. Detail My Ride's line rings the team first, and the Agent answers the calls nobody picks up. We agree on the order with you during setup.
How do I find out how many calls I'm missing?
Run the free 7-day Call-Leak Check. For a week, our Agent answers the calls your team doesn't, then you get the number of those calls and the reason for each one.
How much does it cost?
Each location pays a setup fee once, then a monthly fee that covers calls and texts up to a set amount. There is no contract to sign, and your first 30 days come with a money-back guarantee.
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Who this is for, and who it isn't
It suits an Ottawa repair shop where the people who answer the phone are also the people under the cars, and where jobs go on a calendar. It's the wrong buy for a shop that rarely misses a call, or for an owner who wants to take every call in person. If you can't tell which one you are, the free 7-day Call-Leak Check shows you before you pay anything.
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See what your shop's phone is missing
On a short demo call, we play an Agent set up for an Ottawa repair shop, and you try it with the questions your customers ask most. If you'd rather see numbers first, run the Call-Leak Check.
No contract · 30-day guarantee · We SimpliFi. You Scale.
