The Agent answers the shop’s calls 24/7. It catches the bookings that used to slip away, answers customers faster and keeps the front desk free, so the team can focus on the cars.
The shop
1682 Mécanique AUTO is an independent garage. The team spends the day fixing cars.
The problem
When the team was busy, nobody answered the phone. Customers who wanted to book had to wait or call another shop. Each call also pulled someone away from the work.
What we set up
- A phone Agent that answers calls 24 hours a day.
- It books appointments for the shop.
- It answers simple questions, so the team gets fewer interruptions.
What changed
- The shop stopped missing calls.
- The team books more jobs.
- Customers get answers faster.
- The team stays on the cars.
