The owner used to run the phone, the invoices and the front desk alone. Now the Agent answers every call, day and night, and books the job. In October 2026 it answered 379 calls and booked more than 80 jobs.
The shop
Garage Lebreton Krown is a garage in Gatineau. It fixes cars, and it is a Krown rustproofing dealer. Christine runs the shop. In the fall, the phone rings all day long.
The problem
Christine did it all. She answered the phone, made the invoices and ran the front desk. When she was busy, calls went to voicemail. Some customers waited a long time for a call back. A few left bad reviews because of it.
What we set up
- A phone Agent that answers in French or English, 24 hours a day.
- It books the job in the shop calendar while the customer is still on the line.
- A texting Agent that answers customer texts and sends reminders.
- A text after each visit that asks happy customers for a Google review.
What changed
- In October 2026, the Agent answered 379 calls.
- It booked more than 80 jobs that month.
- Christine got back about 60 hours of phone time in September and October.
- The shop now has 165 Google reviews, rated 4.7 stars.
In their words
“I was hesitant at first, but now it really frees up my time. I used to forget people on hold all the time. Now, it’s wonderful.” Christine, owner
