Richard does the cleaning, the repairs and the calls alone. He was thinking about hiring a receptionist. Instead, the Agent answers every call and takes the booking details, and he keeps working.
The business
Entretien PCS cleans and fixes pools and spas in the Outaouais. Richard runs it on his own.
The problem
When you clean a pool, your hands are in the water and you can’t answer the phone. As more people called, Richard missed calls and lost jobs. He was thinking about hiring a full time receptionist.
What we set up
- A phone Agent that answers his calls.
- It takes the booking details for each job.
- It sends Richard the information, so he can finish the job in front of him.
What changed
- Richard misses fewer jobs.
- He did not need to hire a receptionist.
- He still runs the business alone, and he answers the phone when it suits him.
In their words
“So at least by working with you, when I’m in the thick of it, the robot steps in.” Richard, owner (translated from French)
