Justin ran the shop, the front desk and the phone with only two other techs. About 400 calls a month went unanswered. Now the Agent takes every call and hands Justin the details, so he calls back fast.
The shop
Justin’s Garage is a garage in Gatineau. Justin runs it with two other techs.
The problem
Justin fixed cars, ran the front desk and answered the phone himself. About 400 calls a month went unanswered, and each one could have been a job.
What we set up
- A phone Agent that answers his calls in French or English.
- It takes the customer’s name, number, car and what they need.
- It sends Justin a clear note, so he knows the whole story before he calls back.
What changed
- Justin loses fewer calls and fewer jobs.
- He calls customers back faster, with the details in hand.
- He spends less time chasing his tail.
- He got the help of a full time team member without hiring one.
In their words
“So I recommend it to everyone.” Justin, owner (translated from French)
