The owner changes tires on the road and runs the business from the truck. The Agent picks up every call, books the job and sends the details back. The business runs like it has an office.
The business
Pneu Outaouais Mobile is a mobile tire service. One person runs it, driving to each customer and changing tires on the spot.
The problem
You can’t answer the phone with a tire iron in your hand. Each call meant stopping work or missing a customer.
What we set up
- A phone Agent that picks up the calls.
- It books the job with the customer’s address.
- It sends the owner the details, so the owner can stay on the job.
- A text after each job that asks happy customers for a Google review.
What changed
- The Agent covers the phone while the owner is on the road.
- It books jobs while the owner works.
- Customers keep leaving reviews.
- The owner runs the business like it has an office.
