The owner also runs a second business, so Treeline needed to run well without him on every call. Agents now answer the calls and the emails. Customers get answers faster than before, and the shop has 120 Google reviews at 4.9 stars.
The business
Treeline Services cuts and cares for trees. Tristan owns it, and he also runs a second business that keeps growing.
The problem
Tristan could not be on each call, quote and follow up. Some customers said answers came too slowly. He did not want to hire a full team.
What we set up
- A phone Agent that answers the calls.
- An email Agent that writes replies, ready for Tristan to check and send.
- A text that asks happy customers for a Google review.
What changed
- Customers get answers faster than before.
- Service quality went up.
- Tristan has time for his other business.
- Treeline has 120 Google reviews, rated 4.9 stars.
In their words
“Ready to go for me to just review and hit send. That’s a game changer. Massive game changer.” Tristan, owner
